Refund policy

Faith and Love Creations has a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at faithlvcreate@gmail.com. Please state the reason for the return. In the event of a printing error, most companies will replace the item or refund customer but it has to be within 30 days of purchase.  This is why the receipt is imperative. Unfortunately, there are no exceptions. *Custom print returns is completely separate from this policy. 

If your return is accepted and made to be a printing error, Faith and Love Creations will assist you in getting in touch with the correct company to return said item(s). Items sent back to printing companies or Faith and Love Creations without first requesting a return will not be accepted. 

You can always contact us with any return questions at faithlvcreate@gmail.com.

Damages and issues
Please inspect your order upon reception and contact Faith and Love Creations immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Faith and Love Creations or the printing company, will notify you once your item(s) have been received and inspected, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days will be sent. Please remember it can take some time for your bank or credit card company to process and post the refund too. You can also replace the item and use the balance towards a new purchase(s). 

If more than 15 business days have passed since we’ve approved your return, please contact us at faithlvcreate@gmail.com.